Privacy Policies at Nu Mind Body Health.

Information We Collect

The information we collect depends on how you interact with our website.

Information You Provide

You may provide information such as:

• Your name
• Email address
• Telephone number
• Preferred method of communication
• General reason for contacting us
• Service or provider preference
• Appointment-request information
• Information included in a general message
• Other information you voluntarily submit

Please do not include diagnoses, symptoms, medications, medical records, insurance documents, or other sensitive health information in a general website contact form.

When health information is required, Nu Mind Body Health will direct you to an approved secure intake process.

Information Collected Automatically

When you visit the website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website
• Pages visited
• Date and time of visits
• Approximate geographic area
• Website interactions
• Cookie or similar technology identifiers

This information may be used to operate, secure, measure, and improve the website.

Information Received From Service Providers

We may receive information from service providers that support website hosting, appointment requests, secure forms, communications, analytics, security, or other operational functions.

Information received from these providers is handled according to applicable law, our agreements with those providers, and the nature of the service being provided.

Appointment Requests and Secure Intake

Submitting an appointment request through the website does not confirm an appointment or establish a patient-provider relationship.

The Nu Mind Body Health team may contact you to:

• Determine the appropriate service or provider
• Confirm eligibility and provider availability
• Verify contact or insurance information
• Provide secure health questionnaires or consent forms
• Explain additional steps required before an appointment is confirmed

Public contact and appointment-request features are intended to collect only the information needed to route or process a request.

Detailed health information should be submitted only through the secure system identified by Nu Mind Body Health.

Protected Health Information

Some information collected during scheduling, intake, treatment, billing, or healthcare operations may qualify as protected health information under applicable law.

When Nu Mind Body Health handles protected health information as a healthcare provider, that information is governed by our Notice of Privacy Practices and applicable healthcare privacy laws—not solely by this website Privacy Policy.

If there is a difference between this Privacy Policy and our Notice of Privacy Practices concerning protected health information, the Notice of Privacy Practices controls.

How We Use Information

We may use information collected through the website to:

• Respond to questions and general inquiries
• Route appointment requests
• Communicate about scheduling and required next steps
• Provide requested information
• Operate and maintain the website
• Improve website functionality and usability
• Understand general website traffic and engagement
• Protect the website and prevent misuse or fraud
• Maintain appropriate business and security records
• Comply with legal and regulatory obligations
• Enforce applicable website terms
• Fulfill other purposes disclosed when information is collected

We do not treat acceptance of a general cookie banner as authorization to disclose protected health information.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain security, measure performance, and understand how visitors use the website.

Depending on the website’s configuration, these technologies may include:

Essential Technologies

These technologies support core website functions, navigation, security, accessibility, and services requested by visitors.

Preference Technologies

These technologies remember choices such as display, language, or consent preferences.

Analytics Technologies

These technologies help us understand general website traffic, page performance, and visitor interactions.

Marketing Technologies

If approved and enabled, these technologies may help measure campaigns or provide relevant advertising. They must not be configured in a way that impermissibly receives protected health information.

Where available, you may manage optional technologies through the website’s cookie-preference controls. Disabling certain technologies may affect some website features.

How We Disclose Information

Nu Mind Body Health does not sell, rent, or lease patient lists or protected health information.

We may disclose other information in the following limited circumstances.

Service Providers

We may provide information to vendors that support:

• Website hosting and maintenance
• Website security
• Appointment routing
• Secure forms
• Email or text communications
• Analytics
• Other authorized business functions

Service providers are permitted to process information only for authorized purposes and are expected to protect it appropriately.

When a service provider handles protected health information on our behalf, additional healthcare privacy requirements and agreements may apply.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law or valid legal process
• Respond to an authorized government request
• Protect the rights, safety, or property of Nu Mind Body Health or others
• Investigate fraud, misuse, or security incidents
• Establish, exercise, or defend legal claims

Business Changes

Information may be disclosed as part of a merger, reorganization, financing, sale, transfer, or similar business transaction, subject to applicable privacy and healthcare requirements.

With Your Direction or Permission

We may disclose information when you request, direct, or authorize us to do so.

Aggregated and De-Identified Information

We may use or disclose aggregated or de-identified information when permitted by applicable law and when the information is not reasonably capable of identifying an individual.

Email and Text Communications

If you provide an email address or telephone number, Nu Mind Body Health may use it to respond to your request or communicate about scheduling and administrative next steps.

Email and ordinary text messaging may not always be secure. Do not send detailed medical information, medical records, diagnoses, medications, or urgent clinical concerns through unsecured email, text messages, or general website forms.

If Nu Mind Body Health offers marketing communications, they will use an appropriate consent process and provide a method for opting out.

Opting out of marketing does not prevent communications necessary to respond to a request, coordinate scheduling, or support patient care.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including operational, security, recordkeeping, legal, and regulatory requirements.

Retention periods may vary depending on the type of information and whether it becomes part of a clinical, billing, or other legally required record.

Information Security

Nu Mind Body Health uses reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, alteration, loss, or disclosure.

However, no website, internet transmission, email system, or electronic storage method can be guaranteed to be completely secure.

Sensitive health information should be submitted only through the secure systems designated by Nu Mind Body Health.

Third-Party Websites and Services

Our website may link to services operated by third parties, including appointment platforms, patient portals, secure forms, maps, insurance resources, payment services, or social media platforms.

Nu Mind Body Health does not control the privacy or security practices of independent third-party websites. We encourage you to review the privacy policy of each external service before submitting information.

A link to another service does not necessarily mean that Nu Mind Body Health endorses all of that service’s practices.

Children’s Privacy

Nu Mind Body Health may provide clinical services to eligible minors. However, the public website is not designed to collect personal information directly from children under 13 without the involvement of a parent or legal guardian.

Children under 13 should not submit a website form independently. A parent or legal guardian should contact Nu Mind Body Health and follow the clinic’s approved scheduling and consent process.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to certain personal information
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Ask how certain information has been used or disclosed
• Withdraw certain permissions
• Manage optional cookies
• Opt out of certain communications
• Submit a privacy complaint

These rights may be subject to legal exceptions.

Requests involving medical records or protected health information must follow the process described in our Notice of Privacy Practices. Medical records may be subject to retention and other legal requirements and may not be eligible for deletion.

To submit a website privacy request, contact us using the information below. We may need to verify your identity before completing a request.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, technologies, vendors, services, or legal obligations change.

The revised policy will be posted on this page with an updated effective date. When appropriate, material changes may also be communicated through other methods.

By using this website, you acknowledge that you have been provided access to this Privacy Policy.

Contact Nu Mind Body Health

Questions, comments, or requests concerning this website Privacy Policy may be directed to:

Nu Mind Body Health
Attention: Privacy Contact
331 N Maitland Avenue, Suite C3
Maitland, FL 32751

Email: office@numindbodyhealth.com
Phone: (407) 634-3515

For questions or requests involving medical records or protected health information, please follow the process provided in our Notice of Privacy Practices.

Patient Experiences

Your next step

Our support team can help you understand the available services, contact the appropriate provider, and identify the next step in the appointment process.